Shipping Policy

This policy explains how Beatusgroup handles delivery of power tools, accessories and other physical products. Digital and IT services are delivered according to the timeline in the relevant proposal and are not physically shipped.

1. Service area

We primarily dispatch within India. Delivery availability, courier options and charges depend on the destination, product size, weight and serviceability of the PIN code. Please contact us for remote or special delivery locations.

2. Order processing

Stocked items are normally prepared for dispatch after order confirmation and cleared payment. Special-order, back-ordered or manufacturer-supplied items may require additional lead time. We will communicate the expected schedule before confirming the order.

3. Delivery estimates

Estimated delivery dates are provided in good faith and begin after dispatch, not from the date of enquiry. Timelines may be affected by public holidays, weather, transport disruption, remote-area service or events outside our reasonable control.

4. Shipping charges

Shipping, handling, insurance and applicable taxes will be stated in the quotation or order confirmation. Free shipping applies only when specifically included in writing.

5. Tracking and receipt

Where supported by the carrier, tracking details will be shared after dispatch. A responsible person should be available to receive and sign for the shipment. Please provide a complete address and working contact number.

6. Inspection and transit damage

Inspect the outer package before accepting delivery. If it is visibly damaged, note the damage with the carrier and take photographs. Report missing, incorrect or transit-damaged items to Beatusgroup within 48 hours of delivery, with the invoice, package images and product images.

7. Failed delivery and address changes

Additional charges caused by an incorrect address, repeated failed delivery or refusal to accept a confirmed order may be payable by the customer. Address changes are possible only before dispatch and must be confirmed by us.

8. Installation and digital delivery

Product delivery does not include installation, demonstration or site work unless listed in the quotation. Websites, applications, credentials and other digital deliverables are transferred electronically or deployed to the agreed hosting environment.

9. Cancellations and returns

Cancellation or return eligibility depends on the product, order status and manufacturer terms. Customised, special-order, activated, used or damaged products may not be eligible. Contact us before returning any item; unauthorised returns may be refused.